Frequently asked questions

Answering your questions about supported dementia holidays

We understand you may have a question that is not answered below. If you have any queries or concerns, please contact us.

Due to the limited number of places, we ask that you book one holiday per year.

If you are interested in a second holiday, we can put you on a late cancellation waiting list, please contact us to discuss.

These holidays are for people living with dementia who would like a holiday with someone they know well, and in a small group of people with similar circumstances.

We ask that people living with dementia come with someone who knows them well. It could be your partner or main carer, but it could also be a friend or relative.

We do not provide personal care on our small group holidays, so with the support of your friend, partner or holiday supporter, you should be able to manage day-to-day activities such as getting out of bed, dressing and washing.

Most of our breaks are suitable for wheelchair users and people with limited mobility (check each holiday description), but on some holidays you will need to manage a large step into the minibus.

If that doesn’t work for you, you may want to consider a tailored holiday.

We ask that people living with dementia come with someone who knows them well. It could be your partner, but it could also be a friend or relative.

We hand pick the accommodation to ensure that venues are as dementia friendly as possible. Where possible, we source venues with wet rooms, and/or ensuite bathrooms.

Most of the properties have enclosed gardens, so people can access outside places independently.

We bring door signs to ensure people can easily find their bedrooms and bathrooms.

There are no key coded entrances or exits or alarmed doors. If this is something that concerns you, please ensure you let us know when you book.

We ask you to make your own way to the holiday meeting point. However, if this is an issue for you, please contact us.

As our holidays are all around the UK, it is unfortunately not possible to transport everyone to their holiday destination. The law holds specific requirements as to the length of time our drivers can be on the road. To pick everyone up from their homes around the UK to take them to their holiday destination would make for an extremely long and potentially distressing journey, especially for people with dementia.

If transport is an issue, please contact us. We may be able to offer support to some people, depending where they live, and we can suggest organisations who are specifically trained to transport people with dementia.

We highly recommend Driving Miss Daisy, who will provide you the high quality, door-to-door transport service you need. Driving Miss Daisy is an international companion and driving service, renowned for offering a safe, caring and reliable service for people who find it difficult to get out and about. With over 30 service delivery teams across the UK they offer personal assistance from the customer’s living room to the starting point of their holiday. All the drivers are DBS checked, private hire licensed and first aid trained to ensure they can assist you with the highest level of care. The drivers are also Dementia Friends. For more information and to book their services visit https://drivingmissdaisy.co.uk/.

During your stay we will transport you to all your day trips and activities in our Dementia Adventure minibus.

Dementia Adventure recommends that you take out specific travel insurance. We do not recommend specific providers and suggest that people do their own research.

Please read our Terms & Conditions, which includes our cancellation policy

We want you to have fun on your holiday, but your safety is our top priority.

Many of the people who attend our holidays and training could be classed as clinically vulnerable should they get Covid, or they may be supporting somebody who is classed as such.  We would kindly ask you to consider others and follow the recommendations below to keep the whole group safe.

  • All holidaymakers are asked to have been fully vaccinated against COVID-19.
  • Please do not attend if you have tested positive for Coronavirus or if you have any symptoms of Coronavirus.
  • We recommend face masks to be worn whilst in the Dementia Adventure vehicle.

We will make sure:

  • Members of our face-to-face delivery team are fully vaccinated.
  • Hand sanitiser and face masks are available in any vehicles, or holiday accommodation.
  • Dementia Adventure vehicles are sanitised prior to and after use, and high touch points are cleaned daily.
  • Social distancing, where possible.
  • Maintaining rigorous cleaning protocols of holiday properties or training venues.

Please read our Covid-19 statement

Our team is fully vaccinated as per NHS guidelines.

Depending on the location a typical five day holiday is currently between £850 to £1,300 per person. This price has been subsidised by 25%.

The price covers your entire holiday, including 24/7 support, food and activities. We will not bill any additional expenses, unless there are breakages or damage.

The price you pay for your holiday is less than what it costs us to deliver it. As a charity, we fundraise to subsidise all our holidays by 25% to make our support more accessible. However, we are aware that these prices are more than some people can afford. Please contact us if price is an issue.  If the subsidised price of the holiday is out of reach, please contact us. We can offer further financial assistance to help to make your holiday possible.

We know that getting a break is essential for people living with dementia and their families. And we know that funding your holiday can sometimes be difficult. We don’t want finance to be a barrier to you getting the holiday you need. If the price of the holiday is too high for you, please contact us and speak to us in confidence. We are waiting to hear from you to help make your holiday possible.

As a charity, we fundraise to subsidise all our holidays by 25% to make our support more accessible.

Prices vary based on accommodation prices and time of year.

We will invoice a deposit of £200 per room at the reservation stage. This will be payable within 14 days to confirm your booking.

The balance will be due two months before departure.

Please contact us if you need to discuss a payment plan.

The price you pay includes:

  • Three or four nights full board accommodation, depending on the length of the holiday. Which includes lunch and dinner on the first day and breakfast and lunch on the last day.
  • Complimentary soft drinks, tea and coffee.
  • All activities and venue entrance charges.
  • Meals in cafes and pubs as part of the planned itinerary.
  • Transport during the holiday
  • Support from the Dementia Adventure team, on location, and throughout the holiday.
  • Pre and post booking support.
  • One free photo-book per booking.
  • Travel insurance. We advise you to take out insurance in case of cancellation or curtailment because of illness.
  • Personal care. If you are not self-caring, the person who comes with you will need to be able to do this for you.
  • Travel from home to meeting point.
  • Alcoholic drinks. We will include a minimal amount of beer/wine with the shopping, but you may like to bring some of your favourite tipple with you if you like to have a drink in the evening.
  • Additional drinks/snacks you wish to purchase when out and about.

The price will vary depending on your holiday, we can include:

  • Full board accommodation.
  • Complimentary soft drinks, tea and coffee.
  • All activities and venue entrance charges.
  • Personal care from an external agency, if required.
  • Meals (including eating out).
  • Transport to and from the holiday, if required (depending on destination).
  • Transport during the holiday.
  • Support from the Dementia Adventure team on location throughout the holiday.
  • Pre and post booking support.
  • One free photobook per booking.

Travel insurance is not included nor any additional drinks and snacks you wish to purchase whilst we are out (unless part of the agreed itinerary).

The specific dementia support is varied, as it is individualised to each person on the holiday.

You will be supported by an Adventure Leader on each holiday, with at least one holiday supporter for every person living with dementia. The team is available to you 24 hours a day.

All tickets, accommodation, meals and activities are organised for you, taking the stress out of the arrangements. Our team will do all the cooking and driving, and they will accompany you on all activities and day trips.

But it might also look like assistance with feeding, or spending time with the person with dementia so their companion can have a break.

We will support you in whatever way you need, so both of you get the most out of the whole holiday.

We are that extra pair of hands, eyes and ears so you can relax and benefit from the break. We can provide as little or as much support as you require.

For every couple that books onto a holiday there is more than 1 person designated to them for support at all times – day or night.

Each team member is DBS checked and fully trained in understanding dementia and the key challenges, risk analysis for outdoor activities, communication and dementia, safeguarding & certificated first aid training.

We do not provide personal care on our small group holidays, so with the support of your friend, partner or holiday supporter, you should be able to manage day-to-day activities such as getting out of bed, dressing and washing.

On some holidays it may be possible to arrange support for washing and dressing from an external care provider at additional cost. Please discuss this with us.

Yes, we ask you about this during the booking process. You will be required to bring all your personal hygiene supplies with you, including a mattress protector. We will help you with changing the bed if needed, and all our accommodation has access to washing machines.

Yes. All accommodation has access to a washing machine.

There will be activities and day trips each day of the holiday and we try to give you an idea of the types of things you may be doing on the web page for each holiday.

Unfortunately, experience during the pandemic has taught us that plans can change at the very last moment and having to cancel activities people have been looking forward to for months is a very disappointing experience. This year, instead of publishing a full itinerary of activities, as we have done in previous years, we have decided to confirm the exact itinerary two weeks before. At which point we will know the Government guidelines for the duration of your holiday, and also what the weather may be doing. We will also know the needs and preferences of the guests attending the holiday and can tailor the days out to their preferences.

Group holidays – start on the first day around lunchtime and finish with lunch/brunch on the last day.

Tailored holidays – are more flexible (subject to staff availability). We will work with you to design a break that works for you.

Group holidays – we meet you either at the accommodation or nearby. We will confirm the exact time and location following the booking. The only exception is the Isle of Wight, where we will meet you at the Portsmouth Ferry Port.

Tailored holidays – we will discuss this with you as part of the plan for your individual holiday.

  • Sturdy walking boots or shoes
  • Warm layers of clothing
  • Wash kit and toiletries
  • Swimwear and towel for the beach
  • Waterproof jacket
  • Sunscreen and sunhat
  • Hat, scarf and gloves
  • Water bottle
  • Due to the Covid-19 restrictions, some properties are not providing towels. We will let you know if this applies to you on booking.
  • Mattress protector (if required)
  • Personal hygiene supplies (if required)
  • If for any reason you cancel your booking, cancellation charges will apply and may be up to 100% of the booking cost details of which are in our Terms and Conditions.
  • You may make amendments to your booking but there will be a charge for this as detailed in our Terms and Conditions.
  • You should take out travel insurance that is appropriate to your needs at the time of booking or before.
  • We provide financial security as required by The Package Travel and Linked Travel Arrangements Regulations 2018 for package holidays.
  • If you have any complaints about the service we provide please contact us within 28 days of the act or omission giving rise to any such complaint.

If you test positive for Covid you must notify us of your need to cancel as early as possible (at the latest 24 hours before your scheduled departure). You must provide us with appropriate evidence of Covid-19 (such as a test result).

It is the responsibility of guests to purchase suitable travel insurance to cover against the risk of not being able to travel due to illness or isolation due to Covid-19 or any other illness. We strongly recommend that you take out appropriate travel insurance at the time of booking.

Normal cancellation conditions, as detailed in our terms and conditions will apply in all cases. We will endeavour to resell the holiday places depending on the date of cancellation but this cannot be guaranteed.

We make every endeavour to operate all of our holidays. If we have to cancel your holiday, you will have the choice of (i) taking an alternative holiday if available or (ii) withdrawing from the contract and accepting a full refund of all monies paid. Please see our Terms and Conditions for full details.

Most of our holidays take place in the UK, but we have previously supported people to holiday abroad. Please contact us to chat about where you would like to go.